BIG BOOB MALL FAQ and HELP SECTION
Who processes and ships my order?
Is your shopping cart secure?
When will my credit card be billed and how will it appear on my statement?
Why did my credit card decline?
Why was my order placed on hold or rejected?
What are your shipping and handling fees for United States and Canada ?
What are your International shipping and handling fees?
Do you ship discreetly?
How long will it take to receive my order?
I have not received my order. What do I do?
What is your return and exchange policy?
My item was received defective or damaged. What do I do?
How do I get a 15% discount off my order?
I already placed my order but forgot to use my member discount. What do I do?
How can I contact you with other questions or comments?
Who processes and ships my order?
All orders for VHS & DVD will be processed and shipped by Xavier Productions.
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Is your shopping cart secure?
Yes. Any information you send us through the shopping cart is encrypted through Verisign for your protection and is emailed directly to our department for fulfillment.
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When will my credit card be billed and how will it appear on my statement?
- The billing party on your credit card statement will appear as "Xavier Productions" or "Shut Out, Inc."
- It may take up to 24 hours on weekdays for your shopping cart order to be billed to your card. The cutoff time for same day billing is 12:00 pm Mountain Standard Time. Orders placed after 12:00 pm on Fridays, plus all orders placed on Saturday and Sunday will not be processed until the following business day. We do not process credit cards on national bank and postal holidays.
- If we experience any problem getting an approval on your credit card purchase, we will contact you via the email address you provided on your order.
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Why did my credit card decline?
- Credit card bureaus will reject credit cards for a number of reasons, as follows:
- Billing address you provided does not match the bank information
- CVV2/CVS/CID number you provided does not match the bank's information
- Name you provided does not match the bank's information
- Card is listed as lost or stolen
- If we experience any problem getting an approval on your credit card purchase, we will contact you via the email address you provided on your order.
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Why was my order placed on hold or rejected?
- There are a few reasons why your order may require a signature or extra authorization before we will process it.
- You have placed a large order with no previous order history with us. We just like to get extra verification that this is your credit card and that you wish to place a large order.
- You have requested shipping to a country or locale outside our normal range.
- Your credit card or account with us reflects a history of chargebacks.
- Your account history with us shows a balance due.
- If any of these circumstances do occur, we will notify you via email, and we will not proceed with billing or shipping until we have obtained proper information and signatures.
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What are your shipping and handling fees for United States and Canada ?
- Standard Shipping in the Continental US and Canada is $9 for the first item and $2 for each additional.
- We will automatically add $20 for all orders going to Alaska , Hawaii , or Puerto Rico and $2 for each additional
- All orders shipped via UPS, Standard Fed Ex, or US Mail. We reserve the right to determine the best method of shipment to your location.
Standard shipping generally arrives within 5-7 business days
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What are your International shipping and handling fees?
International Air Mail is $10 for the first item and $5 for each additional
IMPORTANT CUSTOMS NOTICE FOR ALL INTERNATIONAL CUSTOMERS: We cannot be responsible for any Customs seizures. Because the laws of Customs and the shipping prices vary from country to country, we may contact you with an email to confirm that you accept full responsibility for the order. We will not charge your card until we receive that additional authorization from you. Furthermore, Customs may require additional fees to release your package. We are not informed as to what these fees are until after the package has been received through them. If we are contacted by Customs, you will automatically be charged these fees in U.S. funds so that your shipment can continue to its final destination. Therefore, when you place an order with us, you authorize the additional charge for any and all potential Customs fees.
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Do you ship discreetly?
Absolutely. Your order will be processed, packed and shipped discreetly by Xavier Productions, which has shipped over 4 million movies worldwide since 1976. You may be contacted by customer service from Xavier Productions with questions or comments related to your order. Should you need to call to track your order, your call may be answered by "Xavier Productions". You may call 1 800 677 5564 or 520-670-0061 for assistance or email customerservice@bigboobmall.com .
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How long will it take to receive my order?
We are proud to offer quick delivery times. The majority of orders in the United States and Canada will arrive within 5-7 business days. International orders take 2-3 weeks, on average.
The actual date of drop ship from our warehouse is subject to stock availability, credit card authorization and processing time. We do not guarantee the shipment will leave our warehouse on any specific day or time, but again, our orders within the US and Canada generally arrive within 5 - 7 business days from the day you order.
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I have not received my order. What do I do?
First, read the topic above, entitled "How long will it take to receive my order?". If it has been two weeks since you placed your order ( United States and Canada ), or four weeks (International) we urge you to contact us at customerservice@bigboobmall.com .
Please provide as much information as possible, including your first and last name and address so we can assist you faster. The best is to send us your order confirmation email if you still have it.
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What is your return and exchange policy?
All sales of our product are final. We will happily issue a replacement of the same item in the event of defect or damage, within 30 days. However, we do not exchange for alternate items or issue credits for any returns, no exceptions. Contact customerservice@bigboobmall.com or call 1 800 677 5564 or 520-670-0061 for assistance.
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My item was received defective or damaged. What do I do?
Occasionally, an item is defective or damaged during shipping. We guarantee our products to be free from defects up to 30 days. If you find that your item is defective or damaged during delivery, please return it within 30 days for an exchange of the same item. For further help or information on returning defective or damaged items, please email customerservice@bigboobmall.com or you may call 1 800 677 5564 ext 110 or 520-670-0061 ext 110 for assistance.
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How do I get a 15% discount off my order?
- If you sign up for a membership with Boobsville.com, you will be entitled to a 15% discount off any order you place in our store, for the life of your active membership, provided you enter your user name into the appropriate field upon checkout.
- This discount applies to the subtotal before shipping and handling and any applicable taxes.
- This discount may not be combined with any other discount or offer.
- We must be able to verify that you are an active member of Boobsville.com. Your order must include your active user name when you submit your order. If you forget to provide your user name, we will not be able to verify your discount.
- This discount is available only with orders placed online with BigBoobMall.com
- You may sign up for a trial membership or a monthly membership at www.boobsville.com
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I placed my order but forgot to use my boobsville.com member discount. What do I do?
We might be able to apply your discount if we can catch your order in time. If you just placed your order and less than 12 hours has lapsed, you can send an email to customerservice@bigboobmall.com and request that your user name be applied. Please remember to give us your user name, and we will need extra time to verify this with the Boobsville.com member database. We will only be able to do this if we are able to catch your order before it is processed. If it has already been processed, we will be unable to apply the discount. To avoid this, we recommend you remember to enter your membership user name upon checkout.
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How can I contact you with other questions or comments?
1 800 677 5564 ext 110 or 1 520 670 0061 ext 110
customerservice@bigboobmall.com
Xavier Productions
PO Box 5945 Dept BBM
Tucson AZ 85703
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